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Please put out a message that you don’t make these calls. Patty reported 3 days I got a call today from someone pretending to be National Grid and threatening to turn off power in 90 minutes.This is.not cool? Can you maybe call first? Or send an email? Like wtf So today someone from banged on my front door completely unannounced at 8:05AM who's only identification was a plastic card I could have printed at Kinkos to check for gas leaks. What you didn’t want to pay overtime? So tough luck for 600+people without power Why? We are the only community without power in eastern mass. assigned pwr back 1:30 I heard the trucks leaving 12:00 I now see we won’t get out power back till 8:30 am. reported 2 days Lost power at 11:30 p.m.reported 2 days I haven’t had power for over 6 hours and no restoration time on your outage page! Also not one person working on the issue! This is awful.reported 2 days On hold for half an hour and got kicked directly into a survey about my experience without ever connecting me to an agent.This is literally the worst company to ever exist. I’ve been on hold for almost an hour every time I call. reported 2 days my lease starts TODAY and I am still unable to reach someone over the phone to set up my gas service.On hold with and the only thing worse than terrible hold music is when the hold music stops entirely and I'm just on hold on a dead line. I'm just trying to cancel my service after moving. I will likely try calling again later unless you have a better number for me to reach an agent. Josh Aaron reported 2 days No, I wasn't.Have heard the voice message thousands of times. Karen reported Moving & trying to stop gas service via the 800 number.
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Jake reported 21 hours I set up an account over the phone but never received a confirmation email.Waited on phone and was transferred to survey.
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Pain to work with these guys - Eileen reported 21 hours Cannot get a hold of anyone to help us.